Price Guarantee

　　AirwayBest offers the following "Price Guarantee". If you have booked a consignment through AirwayBest and then show us that you could book the same consignment for the same dates and condition at a lower rate that is viewable and bookable on another website, we will either match that rate or beat it.

Submitting a Claim

Please collect the following information before completing the"Price Guarantee Claim Form".

(1)Your AirwayBest Booking ID.

(2)The address of the website where you found the better rate.

(3)The name of the supplier, airline, loading airport and destination airport.

(4)You can attach screenshots of the competitor site, clearly showing the required information such as date, airline ,weight level and cargo type ,which are ensured to be same as your bookings through AirwayBest.

PLEASE NOTE: You don't need to make a booking on the competitor website, just show us the comparison.

Terms and Conditions

Our "Price Guarantee" applies to confirmed bookings only. You must provide us with your AirwayBest Booking ID in order to make a claim.

2. The following conditions must be conformed :

　Same Airline and the supplier with firm price function.

　Same takeoff and arrive date

　Same cargo type

　Same advance booking requirements, payment term and deposit requirements (if any)

　Same Cancellation and Amendment policies

　The space must be available for instant confirmation at the time our agents check it.

3. The "Price Guarantee" does not apply to unpublished rates, such as:

　Private rates

　Packaged or promotional rates

　Rates that are not available to the general public, which include:

　1.Special discount rates

    2.Group or meeting rates

    3.Any rates requiring membership, (i.e. WCA or IATA rates)

    4.Loyalty programs

    5.Rates supplied for specific qualified groups or individuals and are not meant for the general public

4. AirwayBest has the right and discretion to determine the validity of any claim, including but not limited to determining that it is for the same type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

5. Our "Price Guarantee" cannot be combined with other discount rate or promotions.

6. AirwayBest reserves the right to amend, revise, supplement, suspend or discontinue the "Price Guarantee" at anytime. In addition, AirwayBest reserves the right to suspend the rewarding of AirwayBest Rewards points for bookings confirmed under our "Price Guarantee".

Any questions regarding claims, should contact our Customer Service team.